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Don't Let Any Question Go Unanswered
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  • How long does it take to sign up for STAT Energy as my electric provider?

    The sign up process takes five minutes or less. Simply choose your plan, complete the enrollment form, and start saving. STAT Energy will take care of the rest. It is really that simple.

  • Does STAT Energy provide electric service in my area?

    Currently, STAT Energy provides electric service to customers in the Oncor Electric Service Area. This territory geographically covers 402 cities across 91 counties, making up nearly one-third of the geographic area in Texas.

  • I have been with my current electric provider for 10+ years. Am I able to switch to STAT Energy?

    In Texas, consumers have the option of choosing their electric provider. This gives you the ability to make the switch to STAT Energy as your electric provider, given you live in Oncor's Service Territory.

  • Does STAT Energy charge a switching fee?

    No. STAT Energy does not charge you a fee for switching from your current energy provider. It is a good idea, however, to review your current energy provider's agreement to see if they have a penalty.

  • Does STAT Energy charge a minimum usage fee?

    No. STAT Energy does not charge you a fee for switching from your current energy provider. It is a good idea, however, to review your current energy provider's agreement to see if they have a penalty.

  • Will my electricity be turned off when I make the switch to STAT Energy?

    There will be no interruption in your electricity service. We will notify Oncor of your switch and the only difference is, going forward, you will start receiving your electric bill from STAT Energy.

  • What is an Electric Service Identifier? Do I need to know mine ESI number to switch to STAT Energy?

    Your ESI number is the 22-digit number used to identify your home's electric service, and can be found on your electric bill. If you are not sure of your ESI number, you can still sign up with STAT Energy and we will find it for you.

  • What is a STAT Energy fixed rate plan?

    STAT Energy incorporates both your electric rate and delivery charges into one affordable rate. Regardless of what Oncor charges you, your bill will always be your specific STAT Energy fixed rate, times the amount of kWh you used during your billing cycle, plus any applicable local taxes that exist in your area.

  • I keep forgetting to pay my electric bill. Does STAT Energy have an auto pay service?

    Yes. With STAT Energy's Auto Pay service, you can keep your mind at ease. Please complete this Recurring Payment Authorization Form and email it to STAT Energy to get set up. Payments will begin on your next meter read, and a receipt will be emailed to you after each transaction.

  • What is a kWh?

    The standard unit for measuring electricity consumption. Basically, this is the amount of energy you used during your monthly billing cycle. Visit Smart Meter Texas to track your electric usage within 15 minute increments.

  • How do I calculate my electric bill?

    Your bill is calculated by multiplying your fixed rate by the amount of kWh your home used, during your meter read cycle, plus the applicable taxes in your city.

  • What are the Oncor electric delivery charges on my bill?

    STAT Energy provides you your energy, however it is Oncor that owns the poles and wires that deliver the electricity to your home. The Oncor Electric Delivery Charges are what Oncor specifically charges you for delivering that energy, along with various other expenses such as meter installation or electric pole maintenance. STAT Energy has no effect or role on these charges and we are merely passing them through.

  • Whom do I contact to report a power outage?

    Oncor manages your local power lines and home meters. You can report an outage by calling Oncor's 24-hour support line at 1-888-313-4747 or by visiting their website.

Didn't find the answer you needed?

Contact us and we will be happy to answer your questions.

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